Job Title: Payroll Operations Consultant

12-month contract (40 hours/wk)

Hybrid- In office requirements of 2 days per week (Monday and Tuesday)

Location: Knoxville, TN

Pay : ~$24 – $30/hour

Position Purpose:

Administer payroll operations and services as determined by manager, including transaction, processing, and records management. As part of the Payroll Operations team, they will provide outstanding support to our employees, assigned by line leadership and functional teams as needed for their assigned countries. Among their responsibilities are: day-to-day transaction performance, data entry, mail processing, time and payroll entry, payroll processing assistance, resolve certain treasury/garnishment issues, tickets and other escalated items, assist in vendor auditing, and also participate in projects related to our scope of services.

Analytical and customer service skills are key for the success of this role, as well as a strong vision to identify process improvement opportunities, and implement them.

Key Customer Engagements & Activities

• Oversee accurate and timely processing of payroll
• Manage the preparation of payrolls
• Resolve individual and system-wide payroll issues
• Manage onsite payroll related mail sorting and processing
• Ensure quality customer service to employees and departments
• Review audits and ensure accuracy and data integrity
• Evaluate payroll procedures and systems, recommend improvements
• May provide training to clients and staff
• Ensure financial compliance with company policies and procedures and applicable legal rules and regulations

Organizational Relationships:

The position reports to the NA Payroll Team Leader and will be part of a larger Global Payroll operations team.

Main Areas of Focus:

• Sets day-to-day objectives to deliver job responsibilities working within guidelines or norms of practices
• Work consists of tasks that are typically routine
• Solves basic routine to moderately complex problems

Responsibilities:

• Exercises limited independent judgment with moderate supervision

Qualifications:

• Intermediate role that applies knowledge of established processes and procedures that are typical for own job
• Education: Undergraduate Bachelor's Degree is required
• Experience: 3-5 years of prior relevant experience
• Proficiency with Word, Excel, Outlook, Microsoft Teams, and PowerPoint are required
• Key competencies include communication, leveraging diversity, impact, decision making, managing work, taking ownership, building customer relationships, initiating action, cooperation, adaptability, continuous learning and providing feedback

Would like the candidate to have experience or working knowledge of Workday, UKG, and Service Now. Experience with MS Office products specifically Outlook, Teams, and Excel.

Fluid thanks you for your interest in this opportunity. However, only candidates with the required qualifications will be contacted.

Fluid adheres to the principles of equal employment opportunity and affirmative action. We welcome and encourage diversity in our workplace.

Candidates must be eligible to work in the United States.